EXCHANGE AND REFUND
The exchange of swimwear is prohibited by the legislation of Ukraine, but if for some reason the product you purchased does not satisfy you, we are ready to exchange it within 14 days after receiving the order. If the product does not fit or has a manufacturing defect, we will exchange it for any other or refund the money.
If you wish to exchange an item, we recommend that you place a new order for that item before returning your original purchase, this will ensure that your new item is available for exchange. If the new order’s total price is more than the previous one, we will issue an invoice for an additional payment. If it is less, the money will be transferred to your personal account.
In case you want to exchange an item to a similar one of a different size or color, or if you have any questions, please send us an email and inform us about the reason for the exchange / return, indicating your full name and order number. Once a return has been authorized, you will receive a step-by-step instruction and a return address by an email. If an item is out of stock, you will receive an automatic notification. Items marked as final sale cannot be returned or exchanged.
The exchange of an unsatisfactory product takes place at the expense of the buyer in both directions. If the exchange is caused by our mistake, we will deduct this money from the cost of the goods. In case of incorrect ordering or defectiveness the shipment is at the expense of the store.
All returns are subject to verification – items that have been worn out, stained, altered or damaged cannot be returned (Article 9 of the Law of Ukraine “On Protection of Consumer Rights”). Please carefully pack the items with all tags attached and undamaged, in original packaging that you received with the items, and ship unused items in their original and unworn condition with intact ELECTRICAL STORM tags, plastic bags and a sanitary seal, items with tags or inserts removed will not be accepted and will be returned to the buyer at their expense. ELECTRICAL STORM reserves the right to refuse a refund for a returned item if the item (s) have been worn, stained, worn out or altered in any way. For sanitary reasons, try on swimwear over your underwear until you are sure the item fits. Only after you have decided to leave it, you can remove the labels and tags. Once your items have been verified by the returns team, you will receive an email notification from the store about the refund, usually it can take up to seven days to receive your refund.
Unfortunately, we do not offer exchange for international orders.